Senior ICT Assistant

Overview
Manage ICT infrastructure and services to ensure quality and efficiency

You have:

A high school diploma is required.
A university degree or diploma, preferably in systems engineering, electronics, information science, or computer science, is desirable.
Desirable certifications in relevant subjects: (e.g., CCNET/CCNA/CCNP/ITIL/Prince 2)
Minimum 5 years of progressively responsible experience in the ICT area including experience as helpdesk, network maintenance and information security.
Experience in using computers and office software packages (MS Office 2010 and/or more recent versions).
Experience in managing Active Directory, Windows servers, and enterprise-level network infrastructure.
Experience in algorithms, programming logic, data organization and database systems is desirable.
Full knowledge of the Spanish language.
Intermediate level English will be an advantage.
Contract
This is a LICA-5 contract. This kind of contract is known as Local Individual Contractor Agreements . It is normally only for nationals . It’s an external contract. It usually requires 5 years of experience , depending on education. More about LICA-5 contracts .

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Details
Background Information – Job-specific
The United Nations Office for Project Services (UNOPS) is a United Nations agency responsible for infrastructure, procurement, and project management (General Assembly Resolution 65/176 of 2010). Our mission is to help people improve their lives and countries achieve peace and sustainable development. UNOPS’ three priority areas are:

i) Sustainable Infrastructure: UNOPS designs, builds, repairs, and maintains infrastructure in some of the world’s most challenging environments. Its activities focus on the development of infrastructure for transport, education, and health, among other areas.

ii) Public procurement: UNOPS is a central procurement resource for the United Nations system and governments. It emphasizes efficient, transparent, and sustainable delivery of goods and services.

iii) Project Management: UNOPS manages more than a thousand humanitarian, development and peacebuilding projects annually for various partners, ensuring quality, efficiency and results that meet the highest standards.

UNOPS’ work seeks environmental, social, and economic sustainability, contributing to progress toward equity and the common good in the countries where it operates, thereby promoting improved living conditions for the most vulnerable people. UNOPS has a presence in 23 countries in Latin America and the Caribbean. Its services, products, and technical assistance adhere to the principles of public administration: transparency, equity, integrity, free competition, impartiality, morality, effectiveness, efficiency, and respect for national institutions.

In Nicaragua, UNOPS has been providing support in the implementation of health infrastructure projects with the Government and various International Development Banks. The assistance includes, among other things, capacity building and implementation of investment programs and projects, development and/or review of investment studies, final designs and studies, and procurement strategies, bidding and contracting processes, infrastructure works management and works supervision.

Functional Responsibilities
Manage ICT infrastructure and services, ensuring quality, efficiency, and availability.
– Maintenance: Ensure proactive maintenance of networks (LAN/WAN), servers, data centers, and any other ICT components, including efficient incident resolution. – Performance and Availability: Guarantee performance that meets business needs and take the necessary measures to ensure high availability of infrastructure and services.

Provide quality, proactive, and agile helpdesk support.
– Quality: Guarantee quality helpdesk support, with a positive attitude focused on results and service, and with a spirit of trying to do better each time (continuous improvement).

Agility: Ensure proper prioritization of incidents/requests while being flexible in the face of unforeseen incidents or changes.
Ensure the security of information at all times, including confidentiality and availability.
– Availability: Ensure that all information is backed up according to procedures agreed upon with the business, and conduct regular recovery exercises to guarantee process reliability and data integrity. – Documentation: Ensure accurate technical documentation, including inventories and processes, is continuously updated and available in the designated repositories.

Provide implementation and evaluation support for ICT projects from HQ and basic ICT support for UNOPS projects in the region, and ensure proper user training in the use of ICT tools and promote effective adoption.
Implementation: Manage the correct implementation and subsequent evaluation of ICT projects promoted from UNOPS headquarters.
User training: Following the user training plan agreed with the office and the ICT coordinator; provide courses and documentation that ensure users are enabled to use ICT tools in the most appropriate and efficient way.
Provide specific support for the development of in-house tools for data analysis and process automation.
– Participate in identifying and extracting data from existing office tools. – Contribute to the development of dashboards using Google Data Studio and database connections within Google Workspace.

The attached Terms of Reference (TOR) outlines most of the required functions, experience, and knowledge; please download it for a full reading of this section.

Education/Experience/Language requirements
Education – High school diploma required. – A university degree or diploma, preferably in systems engineering, electronics, information science, or computer science, is desirable. – Certifications in relevant areas are desirable (e.g., CCNET/CCNA/CCNP/ITIL/Prince 2).

Experience

Minimum 5 years of progressively responsible experience in the ICT area including experience as helpdesk, network maintenance and information security.
Experience in using computers and office software packages (MS Office 2010 and/or more recent versions).
Experience in managing Active Directory, Windows servers, and enterprise-level network infrastructure.
Experience in algorithms, programming logic, data organization and database systems is desirable.
Experience with G-Suite and programming languages ​​will be valued.
Languages​​- Full knowledge of Spanish – Intermediate level English will be an advantage.

Competencies ES
Demonstrates an understanding of the impact of their role on all stakeholders and always puts the beneficiary first. Develops and maintains strong external relationships and is a competent partner for others (if it falls within their responsibilities). Evaluates data and procedures to arrive at logical and pragmatic decisions. Takes an impartial and rational approach with calculated risks. Applies innovation and creativity to the problem-solving process. Effectively establishes a course of action for themselves and/or others to achieve a goal. Actions lead to the successful completion of the task with a focus on quality in all areas. Identifies opportunities and takes the initiative to act. Understands that the responsible use of resources maximizes the impact we can have on our beneficiaries. Treats all individuals with respect, responds tactfully to differences, and encourages others to do the same. Upholds ethical and organizational standards. Maintains high standards of trust. Is a role model for diversity and inclusion. Is open to change and flexible in a fast-paced environment. Adapts their perspective to changing circumstances or requirements. Reflects on past experiences and modifies their own behavior. Performance is consistent, even under pressure. Always pursues continuous improvement. Expresses ideas or facts clearly, concisely, and openly. Communication demonstrates consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Manages conflicts effectively by overcoming differences of opinion and finding common ground. Serves as a positive role model who contributes to team spirit. Collaborates and supports the development of others. For people managers only: By using appropriate leadership styles, serves as a positive leadership role model, motivating, guiding, and inspiring others to succeed.

Contract type, level and duration
Type of contract: Individual Contractor Agreement (LICA) (regular monthly contract)

Regular Monthly Contract: This contract is established in the modality of a regular monthly contract, that is, a continuous provision of services is required during the contract period, with payments associated with the contract being made at the end of each calendar month.

Contract level: LICA 5-. The contract salary scale will be defined according to the profile of the selected candidate. (Local contract).

Contract Duration: Indefinite, subject to organizational requirements, availability of funds and/or satisfactory performance.

Duty station: Managua, Nicaragua

UNOPS is an inclusive employer; we invite women, men, and diverse groups to apply.